Shipping policy

Last Updated: January 2026

This Shipping Policy explains how GoVizly Displays, LLC ("GoVizly," "we," "us," or "our") handles production timelines, shipping methods, delivery estimates, and related responsibilities. By placing an order, you agree to the terms of this policy.

Production vs. Shipping

All GoVizly products are custom-printed to order in the USA. Every order requires two stages before it arrives at your door: production and shipping. These are separate and both must be completed before your order is delivered.

  • Production time is the number of business days required to print and prepare your order. Production begins only after full payment is received and your digital proof has been approved.
  • Shipping time is the transit time from our facility to your destination, based on the shipping method selected at checkout.
  • Selecting an expedited shipping method does not accelerate production. To receive your order faster, both a rush production option and an expedited shipping method must be selected.

Order Cutoff for Earliest Ship Date

To qualify for the earliest possible ship date on a given business day, both of the following must occur on the same business day:

  • Order placed and full payment received by 12:00 PM Pacific Time (PT)
  • Written proof approval received by 3:00 PM Pacific Time (PT)

Orders placed on weekends or recognized holidays will begin processing on the next business day. Delays in proof approval, incomplete artwork, or order issues may push your ship date to the following business day.

Shipping Methods and Delivery Estimates

Once your order is produced, it will ship via your selected shipping method and you will receive a tracking number by email.

Estimated Delivery Service

Free Saver Shipping - up to 8 business days
Ground Shipping - up to 5 business days

Guaranteed Delivery Service

3-Day Shipping - 3 Business Days
2-Day Shipping - 2 Business Days
Overnight Shipping - 1 Business Day

We ship via major carriers including FedEx, UPS, or similar services. Available shipping options will be displayed at checkout. Estimated and guaranteed delivery times reflect transit time only and do not include production time.

Guaranteed delivery service transit times are guaranteed by the carrier, not by GoVizly. GoVizly is not responsible for carrier failures to meet guaranteed transit windows.

Risk of Loss

Title to products and risk of loss transfer to Customer once the order is released to the carrier. GoVizly is not responsible for delays, damages, or losses occurring during shipment. Customers must resolve claims for lost or damaged packages directly with the carrier. GoVizly will provide order and shipment documentation to assist with carrier claims upon request.

Delivery Delays

GoVizly shall not be liable for missed deadlines, trade show events, event cancellations, or lost profits due to delivery delays, carrier errors, weather events, customs inspections, or any circumstances outside our control. No refunds will be issued for delivery delays once the order has shipped.

If your order is time-sensitive, we strongly recommend selecting an appropriate rush production option and expedited shipping method, and placing your order well in advance of your event date.

Incorrect or Incomplete Addresses

Customer is solely responsible for providing accurate and complete shipping information at the time of order. GoVizly is not responsible for packages that are undeliverable, delayed, or lost due to incorrect, incomplete, or outdated shipping addresses provided by the Customer. Any reshipment costs, including carrier address correction fees, will be the sole responsibility of the Customer.

Damaged or Missing Items

If your order arrives with visible damage or missing items, you must notify GoVizly in writing within 48 hours of confirmed delivery, including clear photographs of the damaged packaging and product. Claims submitted after this period may be denied. Verified damage claims will be handled in accordance with our Terms of Service — at GoVizly's discretion, either a reprint or a partial refund not to exceed the amount paid for the affected items.

Signature Requirements

Some shipments may require a signature upon delivery at the carrier's discretion or based on package value. Customer is responsible for ensuring someone is available to accept and sign for the package if required. GoVizly is not responsible for delays or failed delivery attempts resulting from the Customer's unavailability.

Force Majeure

GoVizly is not liable for delays or non-delivery caused by events outside our reasonable control, including but not limited to severe weather, natural disasters, fire, flood, labor strikes, carrier disruptions, supply chain interruptions, pandemic, or governmental actions or restrictions.

Contact

For shipping-related questions, please contact us at:
Email: info@govizly.com
Website: govizly.com/pages/contact