GoVizly Displays FAQ: Products, Proofs, Shipping & Orders

Find answers about GoVizly Displays products, artwork requirements, free file reviews, digital proofs, production times, shipping, returns, claims, and ordering.

GoVizly Displays specializes in custom-printed trade show and event products including banner stands, custom logo table covers and runners, trade show displays, and step and repeat banners.

If you do not see your question here, contact GoVizly Displays for help with your order or upcoming event.

About GoVizly Displays

What is GoVizly Displays?

GoVizly Displays is a U.S.-based custom trade show and event display company offering custom-printed banner stands, table covers and runners, trade show displays, and step and repeat banners.

Products are custom printed to order in the USA and shipped throughout the 48 contiguous states.

What types of customers does GoVizly Displays serve?

GoVizly products are designed for businesses and organizations that need branded displays for trade shows, conferences, corporate events, recruiting events, presentations, retail promotions, press events, and other in-person events.

Where are GoVizly products printed?

All GoVizly products are printed in the USA.

Products

What products does GoVizly Displays sell?

GoVizly sells custom-printed trade show and event displays in four main categories:

All products are custom printed to order in the USA.

What types of table covers does GoVizly Displays offer?

GoVizly Displays offers custom logo table covers in:

  • Open-back styles
  • Closed-back styles
  • Stretch fitted styles

Rectangular table covers are available in 4ft, 6ft, and 8ft sizes.

Round table covers are also available for standard-height and bar-height cocktail tables.

Custom table runners are available in multiple widths and lengths to fit a variety of table sizes.

Table covers and runners are made from wrinkle-resistant polyester and are machine washable.

What types of trade show displays does GoVizly Displays offer?

GoVizly Displays offers tension fabric, Velcro fabric pop-up, and telescoping trade show displays and backdrops in multiple sizes and configurations.

Tension fabric and Velcro fabric pop-up displays are available in 8ft and 10ft widths, with straight and curved configurations available.

Replacement graphics are available separately for supported display frames.

All trade show displays are designed for indoor use.

What types of banner stands does GoVizly Displays offer?

GoVizly Displays offers several styles of custom banner stands, including:

Banner stand options are available in multiple sizes and are designed for indoor use at trade shows, conferences, presentations, retail promotions, and business events.

What step and repeat banners does GoVizly Displays offer?

GoVizly Displays offers multiple step and repeat display styles, including:

Available telescoping sizes include 8ft x 8ft, 9ft x 8ft, and 10ft x 8ft.

Tension fabric and pop-up styles are available in 8ft and 10ft widths, and a 60” x 90” retractable banner stand is also available.

Are GoVizly Displays products for indoor or outdoor use?

GoVizly products, including table covers, trade show displays, and banner stands, are designed for indoor use.

Are replacement graphics available?

Yes. Replacement graphics are available for supported trade show display frames, tension fabric banner stands, and X-banner stands.

This allows you to update your artwork without purchasing new hardware.

Artwork and File Preparation

What is the Free File Check?

GoVizly Displays offers a Free File Check before purchase for customers who want their artwork reviewed before ordering.

We review your file for common print-quality concerns such as image resolution, sizing, and layout. You can also receive a digital proof showing how your artwork will be positioned on the selected product.

How do I submit my artwork?

Before ordering, submit your artwork through our Free File Check to request an artwork review and digital proof.

If you have already placed an order, upload your artwork through the Submit Order File page.

What if I do not have print-ready artwork?

GoVizly Displays offers a graphic design service for customers who need print-ready artwork created.

You can submit your brand assets and project details through the Graphic Design Service page.

What file formats does GoVizly Displays accept?

GoVizly accepts:

  • AI
  • EPS
  • SVG
  • JPEG
  • PNG
  • PDF
  • PSD

Vector files such as AI, EPS, and SVG are preferred for logos because they can scale without losing image quality.

What happens if my artwork has issues?

If GoVizly identifies resolution, sizing, or file-format concerns during artwork review, you will be notified before production.

Customers are responsible for reviewing the final proof carefully before approval.

Digital Proofs and Artwork Approval

Can I get a free proof before ordering?

Yes. Submit your artwork through our Proof Request to receive an artwork review and digital proof before purchase. This allows you to review the artwork placement and address common print-quality concerns before ordering.

Will I receive a proof before production?

Yes.

A digital proof is emailed for review before production begins.

Production does not begin until the proof has been approved in writing.

How quickly will I receive my proof?

GoVizly provides a digital proof within 2 business hours of artwork submission during business hours.

What should I check on my proof?

Review all information carefully before approving, including:

  • Text
  • Spelling
  • Grammar
  • Names
  • Dates
  • Phone numbers
  • Website URLs
  • Images
  • Logos
  • Colors
  • Sizing
  • Bleed
  • Layout

Approval confirms that the artwork is accepted for production.

What happens if I approve a proof that contains an error?

Production proceeds using the approved proof.

GoVizly is not responsible for customer-supplied artwork errors that were visible in an approved proof.

Review all artwork carefully before providing written approval.

What if I do not receive my proof email?

Check your spam or junk folder first.

Proofs are sent to the email address provided with your order.

Delays in proof approval may affect your production and shipping schedule.

Production and Turnaround

How long does production take?

Standard production is 2 business days after proof approval.

Rush production of 1 business day is also available.

When does production begin?

Production begins after:

  1. Full payment has been received.
  2. The digital proof has been approved in writing.

What are the cutoff times for the earliest ship date?

To qualify for the earliest available ship date:

  • Your order and payment must be received by 12:00 PM Pacific Time
  • Your proof must be approved by 3:00 PM Pacific Time

Orders placed on weekends or holidays begin processing on the next business day.

What is the fastest delivery available?

The fastest delivery offered by GoVizly Displays is 2 business days.

To qualify, select:

  • Rush Production
  • Overnight Shipping

The order must be placed by 12:00 PM PT and the proof approved by 3:00 PM PT on the same business day.

For example, an order placed and approved on Monday may arrive on Wednesday.

Does expedited shipping speed up production?

No.

Expedited shipping reduces transit time only.

To reduce the total turnaround time, you must select both:

  • Rush production
  • An expedited shipping method

Shipping

What shipping options are available?

GoVizly offers the following shipping options at checkout:

  • Free Saver Shipping — up to 8 business days in transit
  • Ground Shipping — up to 5 business days in transit
  • 3-Day Shipping — 3 business days in transit
  • 2-Day Shipping — 2 business days in transit
  • Overnight Shipping — 1 business day in transit

Shipping transit time does not include production time.

Does GoVizly Displays ship nationwide?

GoVizly ships to all 48 contiguous U.S. states.

Will I receive a tracking number?

Yes.

A tracking number is emailed once your order ships.

What shipping carriers does GoVizly Displays use?

GoVizly ships with major carriers including FedEx, UPS, or similar services.

What if my order is delayed by the shipping carrier?

Once an order has shipped, carrier delays are outside GoVizly’s control. If your shipment is lost or arrives damaged, contact GoVizly so the issue can be reviewed with the carrier.

What if I enter the wrong shipping address?

Customers are responsible for providing an accurate and complete shipping address at checkout.

Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.

Returns, Refunds and Claims

Can I return my order?

GoVizly products are custom printed to order.

All sales are final, except when a verified production error is confirmed by GoVizly.

Can I cancel my order?

An order may be canceled in writing before production begins and before the proof has been approved.

Once production has started, the order cannot be canceled or refunded.

What if GoVizly makes a production or printing error?

If the finished product materially differs from the approved proof because of a verified GoVizly production or printing error, GoVizly may:

  • Reprint the affected product at no additional cost, or
  • Issue a partial or full refund up to the amount paid for the affected portion of the order

The resolution is determined based on the specific claim.

How do I submit a claim?

Contact GoVizly Displays through the Contact Us form within 7 calendar days of delivery.

Include:

  • Your order number
  • A description of the issue
  • Clear photographs showing the problem

Claims submitted after the required period may not be eligible.

What if my order arrives damaged?

Notify GoVizly in writing within 48 hours of confirmed delivery.

Provide clear photographs of both:

  • The damaged packaging
  • The damaged product

Are shipping charges refundable?

Shipping charges are generally non-refundable unless the issue is solely attributable to GoVizly and a refund or reprint has been approved.

Payments

What payment methods does GoVizly accept?

GoVizly accepts major payment methods available through Shopify checkout, including:

  • Visa
  • Mastercard
  • American Express
  • Discover

Is payment required before production?

Yes.

Full payment is required before production begins.

Do listed prices include taxes and shipping?

Prices are displayed in U.S. dollars.

Applicable taxes and shipping charges are calculated at checkout unless otherwise stated.

Support and Contact

What are GoVizly’s support hours?

GoVizly support is available:

Monday through Friday
8:00 AM to 6:00 PM Pacific Time

The office is closed on weekends. Holiday hours may vary.

How do I contact GoVizly?

You can contact GoVizly through the website contact page or email:

info@govizly.com

How do I upload artwork after ordering?

Use the Submit Order File page on the GoVizly website to upload your artwork.

How do I request graphic design help?

Visit the Graphic Design Service page to submit a design request.

Need Help With Your Trade Show Display?

If you are unsure which banner stand, table cover, trade show display, or step and repeat backdrop fits your event, contact GoVizly with your product needs, quantity, and event deadline.

You can also submit your artwork for review before purchase.