Graphic Design Service Terms

Last Updated: January 2026

These Graphic Design Service Terms ("Design Terms") govern the optional graphic design service offered by GoVizly Displays, LLC ("GoVizly," "we," "us," or "our") to customers who require print-ready artwork created for their display, banner stand, or table cover ("Design Service"). By purchasing or requesting the Design Service, you agree to these Design Terms in addition to GoVizly's Terms of Service, which are incorporated herein by reference.

Payment

Full payment is required before design work begins. No work will be commenced until payment is received in full.

What Is Included

The Design Service includes the following per display:

  • One (1) concept design
  • Two (2) revision rounds
  • One (1) complimentary stock image selected from our partnered stock image library only
  • Delivery of a high-resolution print-ready PDF plus a source file (PSD, AI, or InDesign) upon artwork approval
  • Design files delivered via email

GoVizly does not provide Canva, Figma, PowerPoint, or Word files.

Turnaround

The first draft will be delivered within one (1) business day of receiving all required files and a complete project brief. Each revision round may take up to one (1) business day after GoVizly receives the Customer's edit request. Design processing time is separate from display production and shipping timelines. The Design Service does not guarantee any display delivery date. Delivery dates are determined only after artwork is approved and a display order is placed with a shipping method selected at checkout.

Purchasing the Design Service does not reserve, hold, or guarantee any display delivery date. GoVizly is not responsible for missed deadlines, trade show events, or any other time-sensitive commitments resulting from the time required to complete the Design Service, including revision rounds.

Customer Responsibilities

Customer is responsible for providing all necessary brand assets, including logos, colors, fonts, copy, and any reference materials or design inspiration prior to commencement of design work, including:

  • Logos, colors, fonts, and copy
  • Reference materials, brand guidelines, or design inspiration
  • Any purchased fonts or licensed images required for the project — Customer must purchase and provide these files directly to GoVizly

GoVizly does not source, download, or pull any images, logos, icons, or text from Customer's website, social media profiles, or any other online source. All assets must be provided directly by Customer as actual files. Text content must be submitted in Word (.doc or .docx) or PDF format. GoVizly is not responsible for any delays resulting from Customer's failure to provide the required files and content.

Logo design and logo recreation are not included in the Design Service. If Customer's logo files are not print-ready, a separate quote will be required. If the project requires specific purchased fonts or licensed images, Customer is responsible for purchasing and providing those files directly to GoVizly.

File Quality

GoVizly will work with the files provided by Customer but cannot guarantee sharpness or print quality for low-resolution assets. GoVizly will flag any quality concerns before finalizing the design. GoVizly is not responsible for print quality issues resulting from Customer-supplied low-resolution assets.

Revisions

Revisions are defined as edits made to the approved concept design. Requesting a completely different layout or creative direction constitutes a new concept design and will require a separate quote.

Additional revision rounds beyond the two (2) included are available at $35 per revision round. Payment for each additional revision round must be received in full before GoVizly will commence work on or deliver the revised proof. Additional revision fees will be invoiced separately via a Shopify payment link sent to the email address on file. The original order will not be modified.

Design Approval and Production

Customer is solely responsible for reviewing and approving all design proofs before production begins. Approval of a design proof constitutes Customer's final acceptance of all content, layout, colors, and design elements. Once artwork is approved, Customer will purchase the display product separately and select a shipping method and delivery date at that time.

Abandoned Projects

If Customer fails to respond to a design proof, revision request, or any communication from GoVizly regarding the Design Service for thirty (30) or more consecutive calendar days, the project will be considered abandoned. No refund will be issued for abandoned projects. GoVizly reserves the right to close the project and release all associated files after the abandonment period. Should Customer wish to resume the project after it has been closed, a new Design Service fee will be required.

No Refunds

Refunds are not available once design work has commenced, regardless of whether the Customer proceeds to place a print order. If Customer has not provided sufficient creative direction and is dissatisfied with the design direction chosen by GoVizly, no refund will be issued. GoVizly strongly encourages Customers to provide reference images, brand guidelines, and examples of preferred styles before work begins.

Stock Image, Logo, and Font License and Restrictions

The complimentary stock image included in the Design Service is sourced from our partnered stock image library and is subject to that library's licensing terms. Any fonts and logos incorporated into the design are subject to their respective licensing terms. By accepting a design that incorporates a stock image, font, or logo, Customer agrees to the following restrictions:

  • Stock images, fonts, and logos may not be resold, redistributed, sublicensed, or transferred to any third party in any form.
  • Stock images may not be printed on any product, merchandise, or item that is intended for resale to Customer's own customers or end users.
  • The stock image is embedded in the final design as delivered and will not be provided by GoVizly separately in any other size, resolution, format, or as a standalone file.
  • Fonts used in the design are embedded in the final delivered files only. GoVizly does not provide font files separately. All text in the final source file will be converted to outlines, regardless of whether the font was supplied by Customer or sourced from GoVizly's standard font library. This means the text will no longer be editable as live text in the source file. Customer is responsible for obtaining the appropriate font license independently if they intend to use the font outside of the delivered design files.
  • Customer represents and warrants that any logos submitted to GoVizly for use in the design are owned by Customer or that Customer has the legal right to use them. GoVizly is not responsible for verifying logo ownership or licensing.
  • Customer is solely and exclusively responsible for any and all legal claims, liabilities, damages, costs, and expenses arising from any unauthorized or unlicensed use of any stock image, font, or logo included in or used in connection with the Design Service. GoVizly bears no responsibility or liability for Customer's misuse of any such assets.

Intellectual Property

Upon full payment and final approval of the design, GoVizly grants Customer a license to use the approved artwork in connection with GoVizly-printed products. For designs where GoVizly contributes original creative elements beyond Customer-supplied assets, GoVizly retains all underlying intellectual property rights in such original elements.

Limitation of Liability

GoVizly's total liability for any claim arising out of or related to the Design Service shall not exceed the amount paid by Customer for the Design Service. GoVizly is not liable for any indirect, incidental, consequential, or punitive damages of any kind, including but not limited to lost profits, missed events, or business losses resulting from design timelines or delivery schedules.

Governing Terms

These Design Terms are governed by and incorporate GoVizly's Terms of Service in full, including but not limited to the dispute resolution, arbitration, governing law, and indemnification provisions. In the event of any conflict between these Design Terms and the Terms of Service, the Terms of Service shall control.

Contact

For questions regarding the Design Service or these Design Terms, please contact us:

GoVizly Displays, LLC
Email: info@govizly.com
Website: govizly.com/pages/contact